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Sightseer
Posts: 1

fusion wont connect to IOS, android or windows desktop

Please help me solve the connectivity issue I am having.  My go pro fusion will not connect to any of my devices. It was working fine, the stopped connecting mid use.  I have searched the support and tried all methods, and the import dialogue wont come up in quik software. please advice, I need to dump the footage and shoot more. 

 

Thank you

 

ian 

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GoPro
Posts: 12,851

Re: fusion wont connect to IOS, android or windows desktop

Hi @vitaldusk3343

 

You need Fusion Studio for the Fusion camera.

Regarding pairing issues, please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Let us know how it goes.

 

Thanks!

Ej