03-25-2019 02:59 AM
I can see the videos on GoPro android app, I can watch videos on the phone if I insert SD from GoPro into phone, I can see them in all android file explorers but. when I conect phone with SD to PC, I can see everything except for the GoPro videos, I tryed to move them to another folder, on PC still shows empty. I renamed the files without the extendsion .mp4, still nothing, I inserted micro SD by itself with adaptor to PC, same result, I can see everything on the card except for GoPro videos. Back on camera or on phone I can see them again.
Solved! Go to Solution.
03-28-2019 05:55 PM
@freebraintrauma, I find it kind of strange if the media files are accessible on both your GoPro camera and mobile device, but not on your computer. I'm thinking that there could be something in your computer that's blocking the SD card itself or the files in it.
Given the situation, this can be a long shot, but can you quickly test the SD card on a different computer to further isolate this problem?
03-26-2019 04:15 PM
Use an SD adapter and view files on your PC.
Then try to do a search via File Explorer. You can try searching for the file name or simply type GoPro.
Once files are presented, you may open its file location.
What SD card are you using?
Let us know how it goes.
03-26-2019 10:47 PM - edited 03-26-2019 10:48 PM
If I use adapter- I can not see the files on P.C.
If I connect camera to P.C - I can not see the video files on P.C.
If I put the SD card into phone and I connect the phone (galaxy s9+) to the P.C - I can not see the video files in the exact location
I can see the videos on my phone
I can see the files when I connect phone to camera
Card is Toshiba class 10 64gb
03-27-2019 01:45 AM
Sounds like you arte not loading the correct files in if with the sd card slot are you seeing a MP4 LRV and thm file three. or different? With the camera directly the MTB driver opens and you should see the MP4 and second file if the pc has another program running with it.
03-27-2019 01:49 AM
No matter how I connwct the SD card to pc, the same folder where I can see them on phone, it is empty on P.C.
If I connect phone and explore to the location, the folder is empty. I conect card straight to the adapter to the P.C. again foldrr in same location is empty.
I insert it back to camera or to phone, the videos are there
03-28-2019 05:55 PM
03-29-2019 02:24 AM