Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-322480%22%20slang%3D%22en-US%22%3Efull%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322480%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can%20see%20the%20videos%20on%20GoPro%20android%20app%2C%20I%20can%20watch%20videos%20on%20the%20phone%20if%20I%20insert%20SD%20from%20GoPro%20into%20phone%2C%20I%20can%20see%20them%20in%20all%20android%20file%20explorers%20but.%20when%20I%20conect%20phone%20with%20SD%20to%20PC%2C%20I%20can%20see%20everything%20except%20for%20the%20GoPro%20videos%2C%20I%20tryed%20to%20move%20them%20to%20another%20folder%2C%20on%20PC%20still%20shows%20empty.%20I%20renamed%20the%20files%20without%20the%20extendsion%20.mp4%2C%20still%20nothing%2C%20I%20inserted%20micro%20SD%20by%20itself%20with%20adaptor%20to%20PC%2C%20same%20result%2C%20I%20can%20see%20everything%20on%20the%20card%20except%20for%20GoPro%20videos.%20Back%20on%20camera%20or%20on%20phone%20I%20can%20see%20them%20again.%3C%2FP%3E%3CP%3Ethank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-322480%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323315%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323315%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96322%22%20target%3D%22_blank%22%3E%40iliel0802%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EUse%20an%20SD%20adapter%20and%20view%20files%20on%20your%20PC.%3C%2FP%3E%0A%0A%3CP%3EThen%20try%20to%20do%20a%20search%20via%20File%20Explorer.%20You%20can%20try%20searching%20for%20the%20file%20name%20or%20simply%20type%20GoPro.%3C%2FP%3E%0A%0A%3CP%3EOnce%20files%20are%20presented%2C%20you%20may%20open%20its%20file%20location.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323390%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323390%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20I%20use%20adapter-%20I%20can%20not%20see%20the%20files%20on%20P.C.%3C%2FP%3E%3CP%3EIf%20I%20connect%20camera%20to%20P.C%20-%20I%20can%20not%20see%20the%20video%20files%20on%20P.C.%3C%2FP%3E%3CP%3EIf%20I%20put%20the%20SD%20card%20into%20phone%20and%20I%20connect%20the%20phone%20(galaxy%20s9%2B)%20to%20the%20P.C%20-%20I%20can%20not%20see%20the%20video%20files%20in%20the%20exact%20location%3C%2FP%3E%3CP%3EI%20can%20see%20the%20videos%20on%20my%20phone%3C%2FP%3E%3CP%3EI%20can%20see%20the%20files%20when%20I%20connect%20phone%20to%20camera%3C%2FP%3E%3CP%3ECard%20is%20Toshiba%20class%2010%2064gb%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323405%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323405%22%20slang%3D%22en-US%22%3E%3CP%3ESounds%20like%20you%20arte%20not%20loading%20the%20correct%20files%26nbsp%3B%20in%26nbsp%3B%20if%26nbsp%3B%20with%20the%20sd%20card%20slot%20are%20you%20seeing%26nbsp%3B%20a%20MP4%20LRV%20and%20thm%20file%20three.%20or%20different%3F%26nbsp%3B%20%26nbsp%3BWith%20the%20camera%26nbsp%3B%20directly%20the%20MTB%26nbsp%3B%20driver%20opens%20and%26nbsp%3B%20you%20should%20see%20the%20MP4%20and%26nbsp%3B%20second%20file%26nbsp%3B%20if%20the%20pc%20has%20another%20program%20running%20with%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323406%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323406%22%20slang%3D%22en-US%22%3EI%20can%20see%20on%20camera%20on%20the%20gopro%20app%20the%20files%2C%20I%20can%20see%20them%20on%20phone%20if%20I%20insert%20the%20card%20on%20the%20phone.%3CBR%20%2F%3ENo%20matter%20how%20I%20connwct%20the%20SD%20card%20to%20pc%2C%20the%20same%20folder%20where%20I%20can%20see%20them%20on%20phone%2C%20it%20is%20empty%20on%20P.C.%3CBR%20%2F%3EIf%20I%20connect%20phone%20and%20explore%20to%20the%20location%2C%20the%20folder%20is%20empty.%20I%20conect%20card%20straight%20to%20the%20adapter%20to%20the%20P.C.%20again%20foldrr%20in%20same%20location%20is%20empty.%3CBR%20%2F%3EI%20insert%20it%20back%20to%20camera%20or%20to%20phone%2C%20the%20videos%20are%20there%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324071%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324071%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96322%22%20target%3D%22_blank%22%3E%40iliel0802%3C%2FA%3E%2C%20I%20find%20it%20kind%20of%20strange%20if%20the%20media%20files%20are%20accessible%20on%20both%20your%20GoPro%20camera%20and%20mobile%20device%2C%20but%20not%20on%20your%20computer.%20I'm%20thinking%20that%20there%20could%20be%20something%20in%20your%20computer%20that's%20blocking%20the%20SD%20card%20itself%20or%20the%20files%20in%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGiven%20the%20situation%2C%20this%20can%20be%20a%20long%20shot%2C%20but%20can%20you%20quickly%20test%20the%20SD%20card%20on%20a%20different%20computer%20to%20further%20isolate%20this%20problem%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324150%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324150%22%20slang%3D%22en-US%22%3EI%20will%20test%20today%20at%20work%20in%20other%20laptop.%20The%20thing%20I%20find%20more%20strange%20is%20that%20if%20I%20put%20another%20video%20file%20in%20exact%20same%20location%2C%20I%20can%20see%20other%20files%2C%20except%20the%20gopro%20files.%20I%20will%20test%20in%20second%20laptop%20because%20I%20need%20to%20edit%20tomorrow%20the%20video%20latest.%20Thank%20you!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324350%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324350%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96322%22%20target%3D%22_blank%22%3E%40iliel0802%3C%2FA%3E.%20Let%20us%20know%20how%20it%20goes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324435%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324435%22%20slang%3D%22en-US%22%3EIt%20worked%2C%20I%20managed%20to%20get%20the%20files%20on%20other%20laptop.%20I%20have%20to%20format%20windows%20on%20mine%2C%20as%20there%20I%20see%20no%20other%20solution.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324436%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324436%22%20slang%3D%22en-US%22%3EIt%20worked%20yes%20on%20other%20laptop.%20I%20have%20to%20format%20mine%20at%20home%2C%20probably%20just%20a%20virus%20something.%20Thank%20you!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324632%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324632%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96322%22%20target%3D%22_blank%22%3E%40freebraintrauma%3C%2FA%3E%2C%20I'm%20glad%20we%20got%20it%20all%20figured%20out.%20Your%20time%20and%20partnership%20throughout%20the%20process%20are%20very%20much%20appreciated.%20Feel%20free%20to%20post%20back%20if%20anything%20else%20comes%20up.%26nbsp%3BStay%20stoked%2C%20and%20have%20fun%20capturing%20moments%20using%20your%20GoPro!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324637%22%20slang%3D%22en-US%22%3ERe%3A%20full%20video%20replays%20on%20camera%20but%20not%20on%20pc%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324637%22%20slang%3D%22en-US%22%3EThank%20you!%20I%20will%20have%20fun%2C%20I%20am%20comedian%2C%20I%20make%20comedy%20videos%20and%20comedy%20street%20performing%20shows.%20I%20have%20at%20the%20moment%20session%205%2C%20planning%20upgrade%20to%207%20soon.%20I%20will%20keep%20topics%20and%20ask%20questions%20if%20I%20will%20need%20some%20help.%20Thanks%20again!%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 7
Accepted Solution

full video replays on camera but not on pc

I can see the videos on GoPro android app, I can watch videos on the phone if I insert SD from GoPro into phone, I can see them in all android file explorers but. when I conect phone with SD to PC, I can see everything except for the GoPro videos, I tryed to move them to another folder, on PC still shows empty. I renamed the files without the extendsion .mp4, still nothing, I inserted micro SD by itself with adaptor to PC, same result, I can see everything on the card except for GoPro videos. Back on camera or on phone I can see them again.

thank you!


Accepted Solutions
GoPro
Posts: 3,053

Re: full video replays on camera but not on pc

@freebraintrauma, I find it kind of strange if the media files are accessible on both your GoPro camera and mobile device, but not on your computer. I'm thinking that there could be something in your computer that's blocking the SD card itself or the files in it.

 

Given the situation, this can be a long shot, but can you quickly test the SD card on a different computer to further isolate this problem?

View solution in original post


All Replies
GoPro
Posts: 10,227

Re: full video replays on camera but not on pc

Hi @freebraintrauma

 

Use an SD adapter and view files on your PC.

Then try to do a search via File Explorer. You can try searching for the file name or simply type GoPro.

Once files are presented, you may open its file location.

 

What SD card are you using?

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 7

Re: full video replays on camera but not on pc

[ Edited ]

If I use adapter- I can not see the files on P.C.

If I connect camera to P.C - I can not see the video files on P.C.

If I put the SD card into phone and I connect the phone (galaxy s9+) to the P.C - I can not see the video files in the exact location

I can see the videos on my phone

I can see the files when I connect phone to camera

Card is Toshiba class 10 64gb

Adventurer
Posts: 9,884

Re: full video replays on camera but not on pc

Sounds like you arte not loading the correct files  in  if  with the sd card slot are you seeing  a MP4 LRV and thm file three. or different?   With the camera  directly the MTB  driver opens and  you should see the MP4 and  second file  if the pc has another program running with it.

Highlighted
Tourist
Posts: 7

Re: full video replays on camera but not on pc

I can see on camera on the gopro app the files, I can see them on phone if I insert the card on the phone.
No matter how I connwct the SD card to pc, the same folder where I can see them on phone, it is empty on P.C.
If I connect phone and explore to the location, the folder is empty. I conect card straight to the adapter to the P.C. again foldrr in same location is empty.
I insert it back to camera or to phone, the videos are there
GoPro
Posts: 3,053

Re: full video replays on camera but not on pc

@freebraintrauma, I find it kind of strange if the media files are accessible on both your GoPro camera and mobile device, but not on your computer. I'm thinking that there could be something in your computer that's blocking the SD card itself or the files in it.

 

Given the situation, this can be a long shot, but can you quickly test the SD card on a different computer to further isolate this problem?

Tourist
Posts: 7

Re: full video replays on camera but not on pc

I will test today at work in other laptop. The thing I find more strange is that if I put another video file in exact same location, I can see other files, except the gopro files. I will test in second laptop because I need to edit tomorrow the video latest. Thank you!
GoPro
Posts: 3,053

Re: full video replays on camera but not on pc

Thank you, @freebraintrauma. Let us know how it goes.