full video replays on camera but not on pc [ New ]

[snowystar28427]

I have a Hero 6 Black that I can playback full videos on the camera, but when I download them directly from the SD card to a file folder only about 4:30 minutes of the video is showing. The videos do not show up in the Quik app at all on a Windows 10 machine. Any suggestions?

[mariustanya · Accepted solution]

Hello @snowystar28427, 

See if the full video may have been split into segments due to file chaptering. Chaptering is automatic and happens when a certain file size is reached. You can read more about the process, and when it happens through this article.  Let the camera file naming convention guide you in searching for the other video parts. Please let us know if this is not the case though so we can continue to help. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @snowystar28427, 

See if the full video may have been split into segments due to file chaptering. Chaptering is automatic and happens when a certain file size is reached. You can read more about the process, and when it happens through this article.  Let the camera file naming convention guide you in searching for the other video parts. Please let us know if this is not the case though so we can continue to help. 

Thanks, 
Marius

[snowystar28427]

Thanks for your response. The videos were chaptered. While I had read about chaptering, I had not seen the naming convention page. With this I was able to locate all of the pieces of my videos.

Thanks again,

Chris

[mariustanya]

Great to know, @snowystar28427.  Thank you for posting back to confirm resolution. Stay stoked!