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Sightseer
Posts: 1

frozen

[ New ]

My gopro 7 silver is frozen and holding the power button down won't reset it

 


Accepted Solutions
GoPro
Posts: 23,316

Re: frozen

[ New ]

Hello @kcjonz2019

 

Let the camera run out of charge completely.

Fully charge the camera then run a manual software update. https://gopro.com/en/us/update
Once the update is completed, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
Do a test recording and see if it made a difference. 
Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 23,316

Re: frozen

[ New ]

Hello @kcjonz2019

 

Let the camera run out of charge completely.

Fully charge the camera then run a manual software update. https://gopro.com/en/us/update
Once the update is completed, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
Do a test recording and see if it made a difference. 
Let us know how it goes.

 

Thanks!

Ej