Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3

front screen only says hero 5

The back screen went black so did the update, have a known SD card that works and approved for Hero 5 Black, front screen showed a checkmark so the update worked. But now just the "Hero 5" shows on the front screen and stays that way.  Need some help plese   

Highlighted
Explorer
Posts: 12,956

Re: front screen only says hero 5

What SD card?
Format and run the Manual update (again if you updated manually the first time). https://gopro.com/update/hero5
Highlighted
Tourist
Posts: 3

Re: front screen only says hero 5

I have a brand new SanDisk Extreme Plus 32MB Micro SDHC UHS-1 - this is also the only card for GoPro Hero 5 Black.  Did the download, and the update of the firm ware loaded on the SD card as specified,  The camera updated and the screen showed a checkmark.  Now when I power on, the rear LCD screen is black / blank and the front smaller LCD display shows an all black bckground with the words HERO 5 visable

 

I've tried the power from the USB cable with and without the battery - no joy.

Highlighted
Explorer
Posts: 12,956

Re: front screen only says hero 5

Charge the camera for an hour.

Hold the Menu/power button down for 8-10 seconds until the camera resets. Format the SD card in your computer (full not quick) and make sure it's set to FAT32. Remove the battery and press the menu/power button for about 20 seconds. Insert the SD card followed by the battery. Wait around 12 seconds after inserting the battery and then press the menu/power button once to turn on the camera. It should reinstall the update and hopefully correct the issue.

Just to clarify for anyone reading this thread, the SanDisk Extreme Plus is a tested card but is not the only recommended card for the Hero5 Black. The complete list can be found here. https://gopro.com/help/articles/block/microSD-Card-Considerations
Hero5 is the third column from the left.
Highlighted
Tourist
Posts: 3

Re: front screen only says hero 5

Did the steps as outlined. Updated successfully and got the check mark icon. It turned off. On restart No change. Blank rear screen and black front screen showing HERO 5 as described earlier.
Highlighted
GoPro Community Manager
Posts: 7,037

Re: front screen only says hero 5

@tugboatmike - For a blank back screen on the HERO5, you'll want to contact our Support team directly. They'll do their best to help you out with this issue. Contact info is at https://gopro.com/help/ContactUs.

 

Thanks,

Jeff