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Tourist
Posts: 2

freezes after about 30 seconds of turning on no matter what

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I have tried everything on the GoPro support forum including manual update, factory reset, no SD card, reformat... it's all the same...the device will power on for 30 seconds but then will freeze and if I leave it on too long after the freeze the battery and device gets really hot and battery swells.  Then when its hot and I restart the camera it freezes in much less time like 5-10 seconds.  Also, the screen just shows a black background as if I have a lens cap on or something

GoPro
Posts: 32,146

Re: freezes after about 30 seconds of turning on no matter what

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Hi @pran1211

 

The best path forward is to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 2

Re: freezes after about 30 seconds of turning on no matter what

[ New ]

Thanks EJ, I followed your suggestion and am happy I did.  I sent in pictures and videos of the issue and they are going to send me a replacement for $80 even though it was outside the 1-year warranty.  Appreciate the customer service, and for now, I will continue using these awesome little cameras.  Thanks