07-12-2019 01:51 AM
i just bought my new fusion and have had a nightmare to start. first i couldnt get my android device to connect so then i followed all the steps to do the manual firmware update. it all appeared to go ok with 1/2 on screen then 2/2 and then the logo just kept flashing on and off for about 10 minutes.
this now wont stop and has just continued. if i take out battery and turn on device it keeps going it. i have rmeoved the update files from sd1 and still same issue. if i hold power button for a while i can see camrea screen but then turns off again after a couple of seconds and turns off.
im based in uk and have phoned technical support but so far been on hold for over 20 minnutes and no answer - can anyone help - i had read horror stories but hoped i would do better! dying to see aht this camera can do if i can get it working!
07-12-2019 10:06 AM
Sorry for any troubles caused.
The update may have not completed successfully.
Let the battery drain then try the manual update again.
Make sure to work with a newly formatted recommended SD card.
If all else fails, our Support Team should be able to help you move forward with this concern.
Their hours of operation is listed on https://gopro.com/help/ContactUs
You may also reach them via chat.