05-07-2017 08:36 AM
I have a problem : my camera connect at the beginning but only few elements are uploaded on the computer ( I tried on quick, on final cut, on transfert d'image (sort of "mac export files") but it works on nothing.
Only the first pics are uploaded (the first pics which are on the camera). When I connect the camera it said that the camera is connected with the two arrows during one seconds but just after it shows the logo of the battery charging...
The problem seems to come frome the connection of the camera.
I have the latest version on a gopro hero 4 silver.
Thanks in advance for your help
05-17-2017 05:01 PM
Similar to my response on your other post, are there other files on the SD card other than the ones that are imported? Can you import them from the SD card directly using an SD card adapter?
05-18-2017 02:11 AM
First thanks for your answer and then, yes I can see all the files on the sd card with the adaptater.
I'm asking if it's not the cable usb which doesn't work because I retry an other time and it mades the same as the first time but after 5 minutes the computer ends by detecting all the files.
(The best solution is that I would try with an other cable but I don't find another one...)
BR from France
05-18-2017 10:46 AM
If you can find or borrow a USB-C cable to test out, that would be a good way to try and figure out what's happening. Our team at https://gopro.com/help/PKBContactus may be able to help you with this as well.