Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-362409%22%20slang%3D%22en-US%22%3Efile%20video%20hero%207%20non%20visti%20da%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362409%22%20slang%3D%22en-US%22%3E%3CP%3ESalve%2C%20possiedo%20un%20Imac%20intel%20core%202%20-%20duo%20da%203.06%20Gz%20e%20con%2016%20Gb%20ram%2C%20ed%20una%20Go%20pro%20hero%207%20black.%20Quando%20collego%20la%20go%20pro%20al%20mac%20non%20vengono%20visualizzati%20i%20file%20video%2C%20ma%20solo%20i%20file%20foto%3C%2FP%3E%3CP%3ECome%20posso%20risolvere%20il%20problema%20%3F%3C%2FP%3E%3CP%3E.Fino%20ad%20ora%20ho%20effettuato%20i%20montaggi%20con%20un%20samsung%20s%209%20.%3C%2FP%3E%3CP%3EGrazie%3C%2FP%3E%3CP%3EMichele%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-362409%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362548%22%20slang%3D%22en-US%22%3ERe%3A%20file%20video%20hero%207%20non%20visti%20da%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362548%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108907%22%20target%3D%22_blank%22%3E%40sunnywater2772%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20still%20remember%20the%20resolution%20used%20on%20these%20videos%3F%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20chance%20these%20are%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHEVC%3C%2FA%3E%20files%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGlad%20to%20hear%20that%20you%20were%20able%20to%20work%20with%20the%20files%20using%20the%20mobile%20app.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362638%22%20slang%3D%22en-US%22%3ERe%3A%20file%20video%20hero%207%20non%20visti%20da%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362638%22%20slang%3D%22en-US%22%3E%3CP%3ESalve.%3C%2FP%3E%3CP%3Erisoluzione%20960%26nbsp%3B%3C%2FP%3E%3CP%3Efps%20120%3C%2FP%3E%3CP%3Evideo%20ntsc%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eil%20mio%20mac%20ha%20sistema%20operativo%20mac%20sierra%2010.12.6%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

file video hero 7 non visti da mac

Salve, possiedo un Imac intel core 2 - duo da 3.06 Gz e con 16 Gb ram, ed una Go pro hero 7 black. Quando collego la go pro al mac non vengono visualizzati i file video, ma solo i file foto

Come posso risolvere il problema ?

.Fino ad ora ho effettuato i montaggi con un samsung s 9 .

Grazie

Michele 

GoPro
Posts: 7,668

Re: file video hero 7 non visti da mac

Hi @sunnywater2772

 

Do you still remember the resolution used on these videos?

Is there a chance these are HEVC files?

 

Glad to hear that you were able to work with the files using the mobile app.

 

Thanks!
Ej

Tourist
Posts: 2

Re: file video hero 7 non visti da mac

Salve.

risoluzione 960 

fps 120

video ntsc

 

il mio mac ha sistema operativo mac sierra 10.12.6 

GoPro
Posts: 7,668

Re: file video hero 7 non visti da mac

Hi @sunnywater2772

 

Did you save the files as HEVC or H.264 codecs?

 

See if importing the files manually will work. You would need an SD adapter to do this.

Import Camera Files to a Computer - Mac

 

Thanks!

Ej