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Sightseer
Posts: 1

file download isues

i stop use my GoPro for a year, after that im not able to see or download my file through Wifi, everythings works perfect, i can see pre visualitation and settings through Wifi but i can not see or download files

GoPro
Posts: 9,031

Re: file download isues

Hi @alejandrop47437

 

What error message are you getting?

Does the same happen when the camera is paired with another phone?

Try resetting the Wi-Fi settings. Once done, proceed with the pairing process.

See if this will solve the issue.


Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

 

Thanks!

Ej