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Tourist
Posts: 4
Accepted Solution

faulty battery on my new HERO black 5 bought on Amazon.

Good night

 

I'm very disappointed that my brand new Go Pro  camera from Go Pro in Amazon arrived today to my box and  just when i was gonna use it after " letting it charged "  , the battery that came with the camera didn´t work. I need to know how i can get a refund of those $19 or another new battery because.. for some cosmic luck  or instinct , i ordered an extra battery to have for my future trips,  which i'm using right now . I can not justify spending an extra 20 dollars for a spare battery when it should have worked out of the box.

 

I already tried some advices i saw in this blog' and they didn't work . I know i'm not the only one with this problem .

 

please.. waiting for an answer   

 

2017-12-19 21.54.16.jpg

Accepted Solutions
GoPro
Posts: 3,924

Re: faulty battery on my new HERO black 5 bought on Amazon.

Hi @juandme,

 

I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another. 

 

I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: faulty battery on my new HERO black 5 bought on Amazon.

Hi @juandme,

 

I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another. 

 

I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 4

Re: faulty battery on my new HERO black 5 bought on Amazon.

well.. thanks !