faulty battery on my new HERO black 5 bought on Amazon.

[juandme]

Good night

I'm very disappointed that my brand new Go Pro  camera from Go Pro in Amazon arrived today to my box and  just when i was gonna use it after " letting it charged "  , the battery that came with the camera didn´t work. I need to know how i can get a refund of those $19 or another new battery because.. for some cosmic luck  or instinct , i ordered an extra battery to have for my future trips,  which i'm using right now . I can not justify spending an extra 20 dollars for a spare battery when it should have worked out of the box.

I already tried some advices i saw in this blog' and they didn't work . I know i'm not the only one with this problem .

please.. waiting for an answer   

[ryanv12566 · Accepted solution]

Hi @juandme,

I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another. 

I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs

Best,

Ryan

[ryanv12566 · Accepted solution]

Hi @juandme,

I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another. 

I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs

Best,

Ryan

[juandme]

well.. thanks !