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12-19-2017 10:06 PM
faulty battery on my new HERO black 5 bought on Amazon.
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Good night
I'm very disappointed that my brand new Go Pro camera from Go Pro in Amazon arrived today to my box and just when i was gonna use it after " letting it charged " , the battery that came with the camera didn´t work. I need to know how i can get a refund of those $19 or another new battery because.. for some cosmic luck or instinct , i ordered an extra battery to have for my future trips, which i'm using right now . I can not justify spending an extra 20 dollars for a spare battery when it should have worked out of the box.
I already tried some advices i saw in this blog' and they didn't work . I know i'm not the only one with this problem .
please.. waiting for an answer
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12-20-2017 09:01 AM
Re: faulty battery on my new HERO black 5 bought on Amazon.
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Hi @juandme,
I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another.
I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs
Best,
Ryan
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12-20-2017 09:01 AM
Re: faulty battery on my new HERO black 5 bought on Amazon.
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Hi @juandme,
I am sorry to hear that your battery did not work with your camera. However this is only a Community Support Hub where users can go to seek help from one another.
I would recommend getting in touch with either Amazon Support or our Support Team directly for help with this: https://gopro.com/help/ContactUs
Best,
Ryan
12-20-2017 10:30 AM
Re: faulty battery on my new HERO black 5 bought on Amazon.
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well.. thanks !