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Sightseer
Posts: 1

factory reset. retrieve bluetooth password

[ New ]

Help me please.

 

Can you help me to retrieve my camera password or let me know how to factory reset my hero3+ as I have tried all the advice on the web.

 

One very frustrated user.

 

Mark 


Accepted Solutions
Backpacker
Posts: 1,449

Re: factory reset. retrieve bluetooth password

[ New ]

Hi @flattop22!

Follow the instructions below so you can create a new wifi password: 

HERO3+ Update Link: https://gopro.com/update/hero3_plus 

  1. From the HERO3 update page click "Start Update" to begin.  From the HERO3+ update page click "Update your camera manually" below "Other Ways to Update" to begin.
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process. 

View solution in original post


All Replies
Backpacker
Posts: 1,449

Re: factory reset. retrieve bluetooth password

[ New ]

Hi @flattop22!

Follow the instructions below so you can create a new wifi password: 

HERO3+ Update Link: https://gopro.com/update/hero3_plus 

  1. From the HERO3 update page click "Start Update" to begin.  From the HERO3+ update page click "Update your camera manually" below "Other Ways to Update" to begin.
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process.