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Tourist
Posts: 6

everywhere there are colored circles

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I have problems with video and photos, everywhere there are colored circles

IMG_0454.jpg

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GoPro
Posts: 14,279

Re: everywhere there are colored circles

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@ВладимирД7238, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 14,279

Re: everywhere there are colored circles

[ New ]

Hello @ВладимирД7238. What are the Protune settings used?

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes. 

Tourist
Posts: 6

Re: everywhere there are colored circles

[ New ]

didn't help

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GoPro
Posts: 14,279

Re: everywhere there are colored circles

[ New ]

@ВладимирД7238, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.