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Sightseer
Posts: 1
Accepted Solution

error message on Go Pro apps when trying connect Go Pro Hero 4 session

[ Edited ]

Hello

I cannot connect by WiFi my Go Pro Hero 4 session by using the Go pro apps on my Iphone 7, intead the error message appear:

"Let's Try That Again"

"There seems to be an issue connecting your go pro"

 

Go pro apps is the 4.2.2 version

The firmware was update with the last update ( 10/19/2016)  available on the Go Pro website actually

Go Pro Hero 4 session SN: [Edit]

 I hope to have a quick feedback from you with a good and usefull solution, I am very sad to use my go pro only with the buttons on the cam. And I have to use my laptop to share and make my movies...

Jean-Philippe

 


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: error message on Go Pro apps when trying connect Go Pro Hero 4 session

Hi @jpl76,

 

Lets see if we can get you paired up. Give these steps a go:

 

Manually update that camera: https://gopro.com/update/hero_session

 

Then run through these steps: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: error message on Go Pro apps when trying connect Go Pro Hero 4 session

Hi @jpl76,

 

Lets see if we can get you paired up. Give these steps a go:

 

Manually update that camera: https://gopro.com/update/hero_session

 

Then run through these steps: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Let us know how it goes!

 

Best,

Ryan