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Reply
Sightseer
Posts: 1

erreur sd

Bonjour, depuis peu, ma hero 5 black affiche "erreur SD".

Le formatage, paramètres usines, mise à jour n'ont rien changé, alors je cherche à envoyer ma caméra en SAV.

Comment faire? merci.

Explorer
Posts: 11,206

Re: erreur sd

Specifically which SD cards have you tried (make/model/size)?
Have you done a FULL (not quick) format of the cards in your computer?
When does it say SD card error? When you turn the camera on or after recording?
Can you run a manual update?

You can contact the GoPro Support Team here https://gopro.com/help/ContactUs
Adventurer
Posts: 8,944

Re: erreur sd

how to contact  https://gopro.com/help/ContactUs

 

With out the sd card in  does the camera display sd error as well?

GoPro
Posts: 159

Re: erreur sd

Hi @wladmrk,

I am sorry to hear that you are experiencing some issue with your camera and SD Card. In order to resolve the issue, first thing you need to consider is the model and make of your SD Card. Please refer to the list of recommended SD Cards found in this link:

https://gopro.com/help/articles/block/microSD-Card-Considerations

Additionally, you can find the troubleshooting steps in https://gopro.com/help/articles/solutions_troubleshooting/NO-SD-or-SD-ERR-on-Camera-s-LCD

If you are unable to see the link; please find the troubleshooting steps below:

How to fix it
If you’re experiencing either an ‘SD ERR’ or ‘NO SD’ message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card. Here are some steps you can take to resolve the issue:

Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

1.Make sure that the SD card is fully inserted in the camera.
2.Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display.
3.If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

I hope these help. Otherwise you may contact Customer Support via: https://gopro.com/help/ContactUs