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%3CLINGO-SUB%20id%3D%22lingo-sub-233248%22%20slang%3D%22en-US%22%3Edownloading%20clips%20fails%20for%20GoPro%20plus%20from%20quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233248%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20not%20able%20to%20download%20any%20video%20from%20gopro%20plus%20cloud%20using%20quik%20on%20mac.%20What%20can%20be%20done%20here%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F4718i925F5D9F2AE1CE3E%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screen%20Shot%202018-09-09%20at%209.34.09%20PM.png%22%20title%3D%22Screen%20Shot%202018-09-09%20at%209.34.09%20PM.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-233248%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-233411%22%20slang%3D%22en-US%22%3ERe%3A%20downloading%20clips%20fails%20for%20GoPro%20plus%20from%20quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233411%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F23069%22%20target%3D%22_blank%22%3E%40noblestar4685%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20letting%20us%20know.%20I%20did%20the%20same%20on%20a%20Mac%20laptop%20and%20got%20the%20same%20error%20message.%20I%20uninstalled%20and%20re-installed%20the%20Quik%20for%20desktop%20application%20and%20was%20able%20to%20successfully%20download%20media%20from%20GoPro%20Plus.%20Please%20see%20if%20it%20will%20do%20the%20same%20on%20your%20end.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

downloading clips fails for GoPro plus from quik

[ Edited ]

I am not able to download any video from gopro plus cloud using quik on mac. What can be done here?

 

 Screen Shot 2018-09-09 at 9.34.09 PM.png


Accepted Solutions
GoPro
Posts: 8,289

Re: downloading clips fails for GoPro plus from quik

Hello @noblestar4685

 

Thank you for letting us know. I did the same on a Mac laptop and got the same error message. I uninstalled and re-installed the Quik for desktop application and was able to successfully download media from GoPro Plus. Please see if it will do the same on your end. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 8,289

Re: downloading clips fails for GoPro plus from quik

Hello @noblestar4685

 

Thank you for letting us know. I did the same on a Mac laptop and got the same error message. I uninstalled and re-installed the Quik for desktop application and was able to successfully download media from GoPro Plus. Please see if it will do the same on your end. 

 

Best regards, 
Marius