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%3CLINGO-SUB%20id%3D%22lingo-sub-50787%22%20slang%3D%22en-US%22%3Edisplay%20only%20show%20HERO%204%20won't%20turn%20on...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50787%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20i%20already%20have%20experience%20with%20gopro%20hero%204%20black%20but%20this%20one%20is%20given%20a%20lot%20of%20trouble...first%20off%20when%20i%20had%20this%20one%20was%20for%20another%20project%20and%20from%20the%20begining%20i%20had%20some%20trouble%20until%20now.i%20%22had%20to%22%20updated%20the%20camera%20and%20used%20the%20same%20as%20usually%20with%20other%20hero%204%20blacks%20SanDisk%20Extreme%20Plus%2032gb%20i%20and%20did%20the%20update%20to%20version%205.0%20only%20to%20try%20the%20linear%20fv%20and%20the%20video%2Fphotos%20started%20to%20had%20glitch%20and%20after%20freezed%20the%20camera.i%20has%20on%20a%20project%20filming%20in%20greece%20with%20no%20other%20camera%20so%20i%20tryed%20to%20restart%20it%20and%20do%20what%20i%20can%20because%20some%20frames%20worked.now%20it%20only%20start%20and%20show%20hero%204%20on%20display%20and%20nothing%20happen.i'm%20already%20at%20home%20and%20tryed%20everything%2C%20reformating%20the%20sd%20card%20and%20put%20the%20update%20folder%2C%20other%20sd%20card%2C%20other%20battery%2C%20with%20the%20wifi%20connection%2C%20and%20nothing%20worked.ok%20i%20will%20try%20the%20support%20hub%2C%20try%20to%20stay%20online%20with%20the%20phone%20for%20the%20number%20provided%20in%20my%20country%20(portugal)%20and%20tryed%20UK%20and%20was%20always%20%22saying%20that%20where%20busy%2C%20please%20wait%2C%22%20from%208am%20till%206pmi%20already%20tryed%20the%20chat%2C%20and%20don't%20see%20any%20email%20to%20contact...please%20help%2C%20i%20need%20for%20other%20jobs%20and%20projects%20soon.contact%20me%20asap%20or%20give%20some%20alternative.need%20help%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50787%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-51103%22%20slang%3D%22en-US%22%3ERe%3A%20display%20only%20show%20HERO%204%20won't%20turn%20on...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51103%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29342%22%3E%40brunoamado%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20not%20already%2C%20I%20would%20recommend%20giving%20support%20a%20call.%20They%20may%20be%20able%20to%20help%20get%20that%20sorted%20out!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1
Accepted Solution

display only show HERO 4 won't turn on...

Hi i already have experience with gopro hero 4 black but this one is given a lot of trouble...
first off when i had this one was for another project and from the begining i had some trouble until now.
i "had to" updated the camera and used the same as usually with other hero 4 blacks SanDisk Extreme Plus 32gb i and did the update to version 5.0 only to try the linear fv and the video/photos started to had glitch and after freezed the camera.
i has on a project filming in greece with no other camera so i tryed to restart it and do what i can because some frames worked.
now it only start and show hero 4 on display and nothing happen.
i'm already at home and tryed everything, reformating the sd card and put the update folder, other sd card, other battery, with the wifi connection, and nothing worked.
ok i will try the support hub, try to stay online with the phone for the number provided in my country (portugal) and tryed UK and was always "saying that where busy, please wait," from 8am till 6pm
i already tryed the chat, and don't see any email to contact...

please help, i need for other jobs and projects soon.

contact me asap or give some alternative.
need help


Accepted Solutions
GoPro
Posts: 3,924

Re: display only show HERO 4 won't turn on...

Hi @brunoamado,

 

If you have not already, I would recommend giving support a call. They may be able to help get that sorted out! https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: display only show HERO 4 won't turn on...

Hi @brunoamado,

 

If you have not already, I would recommend giving support a call. They may be able to help get that sorted out! https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan