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Tourist
Posts: 3

dispay don t work

Hi,when the gopro is switched on, the display is white. in both video and photos, white images are obtained. then the display jumps, noise, appearance of purple lines. also during shooting and also during video and / or photo playback. tried reset but nothing tried to upgrade the software but did not start what can I do ???

 

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GoPro
Posts: 5,909

Re: dispay don t work

 

Hi @massic7025,

 

Do you remember any scenario that might have caused the problem?

 

It would be best to get in touch with our customer support team via phone or chat. 

Looks like a hardware issue. 

 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Highlighted
Tourist
Posts: 3

Re: dispay don t work

no particular scenario, the problem began to present itself slowly ..and now the situation is unmanageable.

Is there a telephone assistance in Italian?

thanks

Highlighted
Tourist
Posts: 3

Re: dispay don t work

this is the situation...

IMG_20190207_112427.jpg
Highlighted
GoPro
Posts: 5,909

Re: dispay don t work

 

Hi @massic7025,

 

Yes we have.

https://gopro.com/help/articles/Block/Telephone-Numbers

 

 

I hope it would be all sorted out.

 

Regards,

-Jay