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Tourist
Posts: 2

disappointed

i have bought my brand new gopro hero 5 black in japan tsuchiura ibaraki, i was so happy to purchase my go pro, i even bought a new crystal case just to take an extra care, then when i was already here in the philippines i decided to take out the crystal case because as what i always see in youtube, it can be use without the case, i checked the gopro doors and it was all locked before diving but the unfortunate happen, it has water leak and wont turn on. it was so disappointing in my part because i thought go pro is the best in terms of it but i was so wrong... i don't know if you still can replace it, i cant go back to japan just to have this fix. it was its first time without the crystal case and yet water was in the lcd, i don't know what happen. i just dive in the pool with 6ft level only. 

GoPro
Posts: 8,889

Re: disappointed

Hi @robby888888

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 

 

Let our Support Team take a look at what happened.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej