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Sightseer
Posts: 1
Accepted Solution

didier

hola, mi camara gopro hero3+, no se quiere concetar a mi celular, he ralizado todos los procesos para concetar y no me aparece ni el nombre en la red wifi, he hecho la actualizacion descargando desde la pagina de ustedes y asi tampoco me da...


Accepted Solutions
GoPro
Posts: 8,968

Re: didier

 

Hi @videocinema

 

When you did the software and Wi-Fi update, did your camera confirmed the update? If the Wi-Fi name you have set up is not being detected by your phone then there is a chance that the update did not push through.

 

Please go over the update process again and ensure that the camera prompts 1/2 then 2/2. Once completed, proceed with the pairing process again.

 

You may need to forger the Bluetooth ID on your phone.

 

Here are some links for reference:

 

How to update your HERO3+

Pairing process

Solve GoPro App Connection Issues

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 8,968

Re: didier

 

Hi @videocinema

 

When you did the software and Wi-Fi update, did your camera confirmed the update? If the Wi-Fi name you have set up is not being detected by your phone then there is a chance that the update did not push through.

 

Please go over the update process again and ensure that the camera prompts 1/2 then 2/2. Once completed, proceed with the pairing process again.

 

You may need to forger the Bluetooth ID on your phone.

 

Here are some links for reference:

 

How to update your HERO3+

Pairing process

Solve GoPro App Connection Issues

 

Thanks!

Ej