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Sightseer
Posts: 1

device is unreachable :(

[ New ]

Hey there,

 

I was wondering if you could help me solve a connection error with my sessions, I looked online and found others have had the same issue, but I havent found a solution :( I plug my sessions in and all the files are visable, but when you try to open / copy and paste them it says Device is Unreachable.. 

 

Do you know why this might be???

device unreachable.jpg
GoPro
Posts: 24,495

Re: device is unreachable :(

[ New ]

Hi @fireyrange1025

 

Are you viewing/copying the files via Quik for Desktop or File Explorer/Finder?

Would you know if these are HEVC files?

 

Please check the articles below:

Import Camera Files to a Computer - Windows 10

Import Camera Files to a Computer - Mac

 

Let us know how it goes.

 

Thanks