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Posts: 1

device is unreachable :(

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Hey there,


I was wondering if you could help me solve a connection error with my sessions, I looked online and found others have had the same issue, but I havent found a solution :( I plug my sessions in and all the files are visable, but when you try to open / copy and paste them it says Device is Unreachable.. 


Do you know why this might be???

device unreachable.jpg
Posts: 24,495

Re: device is unreachable :(

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Hi @fireyrange1025


Are you viewing/copying the files via Quik for Desktop or File Explorer/Finder?

Would you know if these are HEVC files?


Please check the articles below:

Import Camera Files to a Computer - Windows 10

Import Camera Files to a Computer - Mac


Let us know how it goes.