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Sightseer
Posts: 1
Accepted Solution

descarga de archivos

Hola buenas tardes, desde hace unas semanas no logro descargar los archivos de mi gopro 6 al ordenador, ni al movil. ya le he realizado la actualizacion a la camara y nada.... no logro poder acceder a los archivos realizados con ella. 


Accepted Solutions
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GoPro
Posts: 6,097

Re: descarga de archivos

Hi @gallegaz,

 

Please try this: Manually transfer all your files to your computer using SD card adapter. 

After transferring all your files you just have to reformat your SD card then install new camera firmware manually.

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Please visit that website to know how to install new camera firmware manually. 

 

After that check your USB driver and try to uninstall it. 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

If issue persist please check if your camera is being detected as MTP device: 

https://youtu.be/uem6BbNEj-I

 

 

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: descarga de archivos

Hi @gallegaz,

 

Please try this: Manually transfer all your files to your computer using SD card adapter. 

After transferring all your files you just have to reformat your SD card then install new camera firmware manually.

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Please visit that website to know how to install new camera firmware manually. 

 

After that check your USB driver and try to uninstall it. 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

If issue persist please check if your camera is being detected as MTP device: 

https://youtu.be/uem6BbNEj-I

 

 

-Jay