Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

damaged dispay HERO7 Black

[ New ]

Hello, when I took the gopro HERO7 Black out of the case the internal glass broke. The outer glass has no damage or scratches and the touch works normally.
It has a few hours of operation and has never been dropped or used incorrectly. I do the video reporter.
I would like to know how to fix it thanks.

gopro.jpg

Accepted Solutions
GoPro
Posts: 18,453

Re: damaged dispay HERO7 Black

[ New ]

Hello, @salvatores104. Our Support team will be able to help. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible.

 

Alternatively, you may get in touch with the seller (if not GoPro directly) for a faster turn around on an exchange. Thanks!

View solution in original post


All Replies
GoPro
Posts: 18,453

Re: damaged dispay HERO7 Black

[ New ]

Hello, @salvatores104. Our Support team will be able to help. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible.

 

Alternatively, you may get in touch with the seller (if not GoPro directly) for a faster turn around on an exchange. Thanks!

Tourist
Posts: 4

Re: damaged dispay HERO7 Black

[ New ]

Thanks!

Tourist
Posts: 4

Re: damaged dispay HERO7 Black

[ New ]

Non riesco a contattare il supporto. come devo fare?

Tourist
Posts: 4

Re: damaged dispay HERO7 Black

[ New ]

Non riesco a contattare il supporto. Volevo chiedere se anzichè riparare la Gopro hero 7 black potevo ottenere una valutazione e comprare la Gopro hero 8 black

 

Adventurer
Posts: 13,678

Re: damaged dispay HERO7 Black

[ New ]

Gopro team here will tell you to keep in contact with support and work with them; they will offer you options.

 

If the camera is still under a Return Policy, you have the right for a  refund, then   once the refund is offered, then get the hero 8.