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Sightseer
Posts: 1
Accepted Solution

�cran noir GoPro black 5

salut 

mon go pro black 5 est allume mais mon ecan reste noir 


Accepted Solutions
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GoPro
Posts: 15,988

Re: �cran noir GoPro black 5

Hello @saidc7

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,988

Re: �cran noir GoPro black 5

Hello @saidc7

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej