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Tourist
Posts: 4
Accepted Solution

contact india customer support

Hi,

 

I have tried contacting GoPro India Customer support on the numbers mentioned here: https://gopro.com/help/articles/Block/Telephone-Numbers  but the mubers are not valid.

 

Can you tell me how can I contact GoPro India.

 

My GoPro 4 latch is broken and I need a genuine replacement for that.

 

Thanks


Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: contact india customer support

 

Hi @vikashv186,

 

Please contact them during their office hours. 
It might be around 6:30PM in India. 

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+01:00) Western European Summer Time (Europe/Lisbon)

Best Regards, 

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,175

Re: contact india customer support

 

Hi @vikashv186

 

I'll have the link double checked with the team in charge.

 

In the mean time, you may contact them via chat. The line is open between Mondays-Fridays 6am to 6pm | Saturdays and Sundays 7am to 4pm (PST) 

 

 

 

Regards,

Ej

 

Highlighted
Tourist
Posts: 4

Re: contact india customer support

Any update on this would be appreciated.

 

I have even tried to contact GoPro on Facebook but received no response.

 

My latch is broken and I am not able to find a replacement.

 

Please help me get a latch for my GoPro 4.

 

Thanks,

Vikash

Highlighted
GoPro
Posts: 12,402

Re: contact india customer support

Hello @vikashv186

 

Please contact our Support team during the scheduled hours of operation so they can look into options for you. 

 

Thanks, 

Marius

Highlighted
Tourist
Posts: 4

Re: contact india customer support

[ Edited ]

I am from India.

I don't know how to tell you that the contact numbers of India Support are wrong.

Please help me in getting support email id, at least I can drop an email because contact numbers are non existent.

 

Thanks

Highlighted
GoPro
Posts: 12,402

Re: contact india customer support

Hello @vikashv186

 

We have already reported this to the team in charge. Have you tried chat support? How did it go?

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 4

Re: contact india customer support

I have already tried chat but it says "Chat is currently unavailable for you".

Please find the snap below.

Also as you can see the regional numbers below, which are not reachable.

snip.png

Highlighted
GoPro
Posts: 6,097

Re: contact india customer support

 

Hi @vikashv186,

 

Please contact them during their office hours. 
It might be around 6:30PM in India. 

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+01:00) Western European Summer Time (Europe/Lisbon)

Best Regards, 

-Jay