Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4

connection avec huawei p6 pro

Bonjour,

J'ai une gopro + que j'essaye de connecter à un huawei pro p6 sur google store l'application n'existe pas...?

j'ai essayé avec des applications voisines mais impossible de connecter la caméra auparavent cette camera fonctionnait parfaitement sur un samsung mais malheuressemnt celui est cassé. Aurriez vous des solutions le reseau wifi de la gopro apparait sur le téléphone.

merci d'avance

cordialement.

Highlighted
GoPro
Posts: 6,097

Re: connection avec huawei p6 pro

Hi @rened62,

 

The device you're using, do you mean Huawei Y6?

The app should be on Google Play Store. 

 

Will you be able to send a screenshot?

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: connection avec huawei p6 pro

20191106_230950.jpg

Highlighted
Tourist
Posts: 4

Re: connection avec huawei p6 pro

i send u the screenshot of application gopro

thanks for your answer.

Highlighted
GoPro
Posts: 6,097

Re: connection avec huawei p6 pro

Please try this. @rened62

 

Go to your phone's settings. 

Look for Application Settings and clear Google Playstore cache or data.

You might need to sign in again to Google play after doing that. 

 

Close or restart Google playstore and check if you will now be able to download it. 

 

Regards,

-Jay 

 

 

Highlighted
Tourist
Posts: 4

Re: connection avec huawei p6 pro

thanks for ur help. I do all but it doesn't work.

Highlighted
GoPro
Posts: 6,097

Re: connection avec huawei p6 pro

Hi @rened62,

 

Got it.

Please get in touch with a GoPro Customer Support representative so that they can check that for you.

https://gopro.com/help/ContactUs

 

-Jay