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Highlighted
Tourist
Posts: 5
Accepted Solution

connection, and quick problems hero 5

had bluetooth & wifi probs, going in and out. did reset procedure with camera, phone and ipad. seems better, but it wont let me capture photos from video, or make a video clip. gets stuck on "preparing clip"


Accepted Solutions
GoPro
Posts: 9,547

Re: connection, and quick problems hero 5

 

Hi @flatout60

 

Thanks for getting back to us.

 

The steps below usually solves most connection issues between the camera and the GoPro App. 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: connection, and quick problems hero 5

 

Hi @flatout60

 

Can you please provide the specific device you're using? 

 

We'll try to check. 

 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: connection, and quick problems hero 5

Hero 5 Black
Tourist
Posts: 5

Re: connection, and quick problems hero 5

IPad mini,iPhone 6
GoPro
Posts: 3,505

Re: connection, and quick problems hero 5

 

Hi @flatout60,

 

Thanks for your response. 

How about the resolution? 

 

Is it recorded in 4k? 

 

Thanks, 

Jay 

Tourist
Posts: 5

Re: connection, and quick problems hero 5

Having problems with Bluetooth kicking out, when I use the app. Will kick out when I use my phone w app. When trying to use it to start and stop recording. Then it won’t allow me to pair unless I turn the camera off and on
Thanks, Tony
Tourist
Posts: 5

Re: connection, and quick problems hero 5

2.7 k 1080
GoPro
Posts: 9,547

Re: connection, and quick problems hero 5

 

Hi @flatout60

 

Thanks for getting back to us.

 

The steps below usually solves most connection issues between the camera and the GoPro App. 

Let us know how it goes.

 

Thanks!

Ej