Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

connect and update hero+

[ New ]

Hello,

 

I have an old Hero+ that will not connect to the mobile or desktop Quik app to update.  My phone is not able to find or connect to my Gopro even though bluetooth is on and GoPro is in pairing mode for a "new" app.  I see the pairing pin, but, phone and GoPro are not finding each other.  Please assist so I can at the very least, update the GoPro and take existing media off of it.  Thank you!

GoPro
Posts: 32,083

Re: connect and update hero+

[ New ]

Hi @swiftwave36165

 

It will be best to complete the update manually.

Please follow the steps on https://gopro.com/en/us/update/heroplus

 

What phone are you using?

Do you have the latest version of the GoPro Quik app?

You may also check GoPro Quik: Troubleshoot Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej