conndense hero 7 black [ New ]

[swiftflame03674]

I see there is condense in the back of the lens after snorkeling. Brand new camera-

What should I do

Thanks

[mariustanya · Accepted solution]

Hello @swiftflame03674. The condensation is not unusual. We recommend removing the Protective Lens and allowing the unit to dry in an air conditioned and/or low humidity environment (<50% Humidity). Once traces of fogging has cleared, simply re-attach the Protective Lens.This video will show you how. Thanks!

[mariustanya · Accepted solution]

Hello @swiftflame03674. The condensation is not unusual. We recommend removing the Protective Lens and allowing the unit to dry in an air conditioned and/or low humidity environment (<50% Humidity). Once traces of fogging has cleared, simply re-attach the Protective Lens.This video will show you how. Thanks!

[swiftflame03674]

Thanks