Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

como reclamo un desperfecto en la cámara?

[ New ]

hola, en noviembre pasado adquiri una hero 5 black,la use poco y nada,en abril pasado la sumergi en el mar y de pronto dejo de funcionar,estando en argentina es muy dificil la comunicacion, pude hablar con una representante pero no termine la llamada y desde ahi no pude comunicarme por ningun canal,esperando pronta respuesta ATTE:

Diego Orozco


Accepted Solutions
GoPro
Posts: 28,918

Re: como reclamo un desperfecto en la cámara?

[ New ]

Hi @sunnystoke20865

 

So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened.

You may reach out to them by phone or chat.

Please check their hours of operations listed on https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 28,918

Re: como reclamo un desperfecto en la cámara?

[ New ]

Hi @sunnystoke20865

 

So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened.

You may reach out to them by phone or chat.

Please check their hours of operations listed on https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: como reclamo un desperfecto en la cámara?

[ New ]

me asegurae de que todas las puertas de la camara estuviesen cerradas asi todo 10 minutos despues de sumergirla ( 1 metro aprox) esta dejo de funcionar,desde argentina es mas dificil contsctar al servicio tecnico pero lo estoy intentando

GoPro
Posts: 14,949

Re: como reclamo un desperfecto en la cámara?

[ New ]

Sorry to hear about what happened to your camera, @sunnystoke20865. Our Support team will be able to assist you with the next steps. They can be reached at  https://gopro.com/help/ContactUs.

Adventurer
Posts: 14,123

Re: como reclamo un desperfecto en la cámara?

[ New ]

gopro needs on here not to copy / paiste replies but that if you were in contact wit ha Rep what is your case Number??????  you got one???? no then gopro did not document you???????  call again  make sure you are on the correct page with them that means time zone....

 

01.png