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Reply
Tourist
Posts: 6
Accepted Solution

change user id?

How did I get that user ID?  Can I change it to something I'd recognize?


Accepted Solutions
GoPro Community Manager
Posts: 5,861

Re: change user id?

@horsekeeper - We've been looking into this for other users and it looks like you can change your user name, though you may only be able to do this one time. 

 

To change your user name, you'll need to go to GoPro.com and sign into your account there. Once you've signed in, you can click on Account and then Settings. On that page, you should be able to edit your nickname there.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,861

Re: change user id?

@horsekeeper - We've been looking into this for other users and it looks like you can change your user name, though you may only be able to do this one time. 

 

To change your user name, you'll need to go to GoPro.com and sign into your account there. Once you've signed in, you can click on Account and then Settings. On that page, you should be able to edit your nickname there.

 

Thanks,

Jeff

Tourist
Posts: 6

Re: change user id?

That worked!  Thank you!  I was rather disconcerted, finding such an arbitrary and irrelevant user name had been assigned to me.  Now I am happy! :-)

Tourist
Posts: 6

Re: change user id?

er.... It LOOKED likeit worked... but I see I'm still listed here as "agileridge"... lol

GoPro Community Manager
Posts: 5,861

Re: change user id?

@horsekeeper - Two things may be happening. One is that you want to be sure you save the name change when you're updating your account at GoPro.com. The second is that the new username will appear here on the GoPro Support Hub the next time you sign in.

Anonymous
Posts: 0

Re: change user id?

[ Edited ]

I just tried the same thing, but once I edit it, and input a new user ID/nickname, there is no button to save or update. So when I log out, and back in again, or reload the page, my nickname reverts back to the random one I was assigned. Help!?

GoPro Community Manager
Posts: 5,861

Re: change user id?

@Anonymous - If you can edit the user name, it looks like you should see a pencil icon next to the nickname field. If it's not there, you may not be able change the nickname at this time. We'll try to send a note to the team that manages that function and see if they can get that option enabled.

Anonymous
Posts: 0

Re: change user id?

I'm having the same problem.