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Tourist
Posts: 6

change of picture quality from video stills and can't understand why?

Hi, previously i've had great sucess in freezing my videos to create a still photo via the go pro app on my andriod phone, for some reason these have suddenly changed and are now blurry, even if I grap a still from an older video which I have previoulsy used with sucess the still is now blurry? Video settting are 1080 60 wide which I have always used. Any ideas on how to resolve would be welcome? Thanks Dave 

GoPro
Posts: 10,259

Re: change of picture quality from video stills and can't understand why?

 

Hi @davidb124

 

What is the version of the GoPro app?

We have received a couple of reports regarding this issue and we have raised this to the team in charge.

I'll have this post updated as soon as we have some information.

 

 

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: change of picture quality from video stills and can't understand why?

Hi

 

Thanks for the reply, my version is 4.6.1 (7437) hope that helps.

 

Dave 

Tourist
Posts: 6

Re: change of picture quality from video stills and can't understand why?

Just checked and my Go-Pro app was updated on the 16th Aug, my problems occured after this update as early in August I grabbed several really good photo's from video whilst on holiday.

 

Cheers  Dave 

GoPro
Posts: 10,259

Re: change of picture quality from video stills and can't understand why?

 

Hi @davidb124

 

Thank you for the additional information.

We'll take note of this.

 

 

Regards,

Ej

Tourist
Posts: 6

Re: change of picture quality from video stills and can't understand why?

Hi any news on this issue? it seems to have occured after the last app update?

 

Thanks Dave 

GoPro
Posts: 8,221

Re: change of picture quality from video stills and can't understand why?

[ Edited ]

Hello @davidb124

 

Sorry. We have not heard from the team yet. By any chance, do you have sample grabbed photos that we can look into? We will keep you posted once we get new information form the team. 

 

Thanks, 
Marius

Tourist
Posts: 6

Re: change of picture quality from video stills and can't understand why?

Hi

 

Below are a couple of photos, the one jumping from the back of a boat was recorded before the early in August the one with ethe two Kayaks in was later on in August. Both times the GoPro video setting was the same.

 

 

Thanks Dave

3DE0423D950AA335C55FBFE974B815CD.jpg

42E5915D48BDED0F316D5E8F5A71CB45.jpg