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Tourist
Posts: 3
Accepted Solution

change login user name

How do I change the login user name? I dislike the one you have assigned to me.


Accepted Solutions
GoPro
Posts: 1,755

Re: change login user name

@cinestarpro

 

I believe you should be able to change your username once. Go to gopro.com, sign into your account there, and on the drop down menu choose Settings. There you should have an option to change your nickname if I'm not mistaken. 

 

Please let me know if that works. Again, if it does, I think you can only change your username once. 

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All Replies
GoPro Community Manager
Posts: 5,850

Re: change login user name

@stoutwave0580 - The account info, including user names, are handled as part of your GoPro account. If you go to GoPro.com, and sign into your account there, you can then go to the Account drop-down (top right of the screen) and select Settings. From there, you can update your info.

 

I don't know if you can change your user name at this time, but you may be able to.

Tourist
Posts: 3

Re: change login user name

This isn't meant to be disrespectful, but we are all fed up with this lack of action. If you work for GoPro, tell them to add a save feature. If you do not work for GoPro, it is still your responsibility as community manager to contact the corret people and make changes. I have read enough of the same copy and paste answers, you have the power to help people solve this problem. I know you can, and we look up to you to add some sort of save feature and way to change usernames. We understand that it takes time and effort to bring these changes, but anyone can add a button to their weebly... it shouldn't take this long. I believe in you jefft, you can make a difference.

 

with all due respect,

burdizdawurd1516- Cloudsdale Weather Corporation

"If you can see it, you can be it."

 

And in now way is anyone to refer to me as grandstar08108, that's ironically not my name. If I signed in with Google+, shouldn't it recognize me?

GoPro Community Manager
Posts: 5,850

Re: change login user name

@grandstar08108 - I have passed this along, but have not gotten any additional information. I have heard over the past couple of weeks that some members have been able to change their names. The issue may be tied to your identity and how the GoPro.com site recognizes you. Here's a post from a user who says he was able to change his username and how he did it.

 

https://community.gopro.com/t5/Cameras/change-user-id/m-p/16461/highlight/true#M7769

 

It may be worth trying, especially if done using "incognito mode" if your browser allows it.

Tourist
Posts: 3

Re: change login user name

You may be on to something with recognition by the website. I don't know if being looged into Google+ made any difference, it didn't seem to when I tried logging out. However, since the support hub and gopro.com use the same account, I wonder if changing settings on the hub will work differently since there are many more options.

 

It might also be a bug in the code for saving, since it seems like the gopro website works with an automatic save function with the username dependent on avalibility. The issue being that the server fails to check if the username is avalible and results wil a void return. I only know a little bit of javascript, but someone with more skill could probably fix it.

 

It's not really a big deal either, except it is a little bit annoying when one username doesnt match across all platforms. There's no rush really, there are more important matters like software updates that need attention.

 

hope this helps,

burdizdawurd1516- Cloudsdale Weather Corporation

 

I know there are mor important things on your mind; focus on those first.

GoPro Community Manager
Posts: 5,850

Re: change login user name

@grandstar08108 - The account info here on the GoPro Support Hub pulls from the GoPro.com account info. Nothing changed here on the Hub pushes back to the GoPro.com account info. It's a one-way street.

 

Jeff

Tourist
Posts: 6

Re: change login user name

I just joined... information in system is great. It is just wierd to read a random username.. no big deal if it doesnt get fixed asap, but i hope it is in the works. 

 

~Tony

GoPro
Posts: 1,755

Re: change login user name

@cinestarpro

 

I believe you should be able to change your username once. Go to gopro.com, sign into your account there, and on the drop down menu choose Settings. There you should have an option to change your nickname if I'm not mistaken. 

 

Please let me know if that works. Again, if it does, I think you can only change your username once.