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Sightseer
Posts: 1

cant upload videos to my computer even when using quick app

I try plugging my gopro in to my pc which is on windows 10 but it wont upload anything and on the quick app it says to connect gopro then turn it on then select upload files when prompt but i never get that message on my pc or on my gopro, my gopro also never gets recognized by my pc it is listed as "gopro hero 8" but it is under unknown devices.

GoPro
Posts: 3,738

Re: cant upload videos to my computer even when using quick app

@suwbqysoirnwje, sorry to hear about the trouble. There are some troubleshooting steps here that will help: 

 

Additionally, try using an SD card reader/adapter and connect the microSD card directly to your computer.