05-14-2019 07:58 AM
Sounds like the tab may have broken off your battery and you cannot remove it?
There's a couple of options.
1: Open the battery cover, slightly tap the camera into the palm of your hand. It will take a while but the battery should eventually come out.
2: Get a strong piece of sticky tape, stick it to your battery and then gently pull. This should help slide the battery out.
Once your battery is removed exchange it for a new one.