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Sightseer
Posts: 1

cannot download media nor update the max from android

[ New ]

I run Quik on a galaxy s21 ultra wih android 11. I have max with version 02.00

I updated the camera from the Mac as I could not do it from the app because it would always generate an "unknown error"

I cannot get the media from the camera as I get a connection lost error. I tried both 2.4 and 5 ghz frequencies.

any help on this ?

 

GoPro
Posts: 21,644

Re: cannot download media nor update the max from android

[ New ]

Hello, @loukim. Try manually connecting to the camera's Wi-Fi network from your phone’s Wi-Fi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera. 

 

There are more device-specific troubleshooting steps at https://community.gopro.com/t5/en/GoPro-Quik-Troubleshoot-Connectivity-Issues/ta-p/392964 for you to check on. Let us know how it goes. Thanks!