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Sightseer
Posts: 3

cannot delete videos through gopro app

hi, i have a gopro 3+ silver with last version of gopro app. when im managing my videos, i click to delete some, a message of DELETED appears but the videos still there.... my phone is an iphone XS with last version of IOS. please could you release a new version of the app with this bug corrected? thanks

GoPro
Posts: 8,953

Re: cannot delete videos through gopro app

Hello @guigaoh2o. Do you delete the videos within the app? Where do you see the videos again? In the app after you have exited? or on your phone gallery? If you have a GoPro Plus subscription and has access to the cloud, could it be that the videos you deleted have already been uploaded to the cloud making them accessible? These details will be helpful in isolating the source of the trouble. We hope to hear back from you. 

Sightseer
Posts: 3

Re: cannot delete videos through gopro app

Hi marius,
I delete the videos within the app. But after deleting, they still accessible there in the app. This happens when im checkin the videos that are inside the gopro camera SD card.
I do not have go pro subscription.
Thanks
GoPro
Posts: 11,601

Re: cannot delete videos through gopro app

Hi @guigaoh2o

 

Were the files already copied to the app?

Or are you deleting it while the camera is paired to your phone?

What SD card are you using?

Does the same happen if you pair the camera with a different phone?

Make sure that you are using the latest software version of the camera and the app.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: cannot delete videos through gopro app

I was deleting while My phone was paired to the camera

MicroSd card 64gb

I haven’t tried with different phone.

Yes it is updated to last version. Thanks
GoPro
Posts: 11,601

Re: cannot delete videos through gopro app

Thanks @guigaoh2o

 

To help isolate the issue, would you mind testing this with a different phone?

 

Regards,

Ej