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Nomad
Posts: 128
Accepted Solution

cannot connect hero 6

A friend is having problems connecting his hero 6 to his windows laptop, he has not updated software and is running original software from the box on the hero 6, he connects camera, gets USB connected, laptop then prompts message that, unable to install software, then disconnects and reconnects then fails all together, he is running the latest Quik software and he is running windows 10, upto date, any suggestions, all his SD cards are sandisk and all good, his other cameras( hero 5 black, hero 5 session ) work with with his computer, his 5 black is on 2.51 and thats ok ??

 

any suggestions ?

 

cheers guys 

 

lee


Accepted Solutions
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GoPro
Posts: 3,924

Re: cannot connect hero 6

Hi @leec50564,

 

If you are still running into some issues with getting that camera recognized check out this article!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Let us know how it goes.

 

Cheers,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: cannot connect hero 6

Hi @leec50564,

 

If you are still running into some issues with getting that camera recognized check out this article!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Let us know how it goes.

 

Cheers,

Ryan