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Tourist
Posts: 2

can't preview on iphone

[ New ]

Not able to connect my new Hero9 with my iphone 11pro. Trying to view media on phone and it's not connecting.


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GoPro
Posts: 28,851

Re: can't preview on iphone

[ New ]

Thanks for getting back to us. @sweetgorge14581

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

 

After the update is completed, try pairing it again.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

View solution in original post


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GoPro
Posts: 28,851

Re: can't preview on iphone

[ New ]

Hi @sweetgorge14581

 

What error message are you getting?

Can you also help us with the following information: Camera version, GoPro App version, phone OS version.

 

See if resetting the connection will help:

Open the GoPro App.
Tap the pencil icon in the top-left corner of the Camera menu page. 
Tap the red X icon to delete the camera entry from your app’s history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: can't preview on iphone

[ New ]

Hi aragon1006,

 

Thanks for your suggestions. Unfortunately, they didn't work.

Error message is basically: "Can't update now" and gives me the option to try again or cancel.

 

Iphone 11pro OS 14.3

Hero9 Black camera

GoPro App version 7.3 (4421)

Camera Version 01.21

 

Dave

 

Highlighted
GoPro
Posts: 28,851

Re: can't preview on iphone

[ New ]

Thanks for getting back to us. @sweetgorge14581

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

 

After the update is completed, try pairing it again.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej