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Tourist
Posts: 2

can't preview on iphone

[ New ]

Not able to connect my new Hero9 with my iphone 11pro. Trying to view media on phone and it's not connecting.


Accepted Solutions
GoPro
Posts: 28,524

Re: can't preview on iphone

[ New ]

Thanks for getting back to us. @sweetgorge14581

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

 

After the update is completed, try pairing it again.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

View solution in original post


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GoPro
Posts: 28,524

Re: can't preview on iphone

[ New ]

Hi @sweetgorge14581

 

What error message are you getting?

Can you also help us with the following information: Camera version, GoPro App version, phone OS version.

 

See if resetting the connection will help:

Open the GoPro App.
Tap the pencil icon in the top-left corner of the Camera menu page. 
Tap the red X icon to delete the camera entry from your app’s history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: can't preview on iphone

[ New ]

Hi aragon1006,

 

Thanks for your suggestions. Unfortunately, they didn't work.

Error message is basically: "Can't update now" and gives me the option to try again or cancel.

 

Iphone 11pro OS 14.3

Hero9 Black camera

GoPro App version 7.3 (4421)

Camera Version 01.21

 

Dave

 

GoPro
Posts: 28,524

Re: can't preview on iphone

[ New ]

Thanks for getting back to us. @sweetgorge14581

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

 

After the update is completed, try pairing it again.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej