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Tourist
Posts: 4

can't download media to app

[ New ]

GOPRO Hero 8 Black - When I try to download media to the app it says failed. 

Camera is connected. Also tried connecting directly to the Wifi - didn't solve the issue. 

Tried resetting everything (Camera, Memory card, Cell phone) - does not work.

GoPro
Posts: 6,097

Re: can't download media to app

[ New ]

Hi @ykeren,

 

What kind of file are you trying to download?

What is the resolution or the specific settings?

What is the brand and model of your phone?

Have you tried switching off smart network switch feature of your mobile phone?

 

Please make sure that your phone is not switching or connecting to a wireless network with internet connection since that might be the reason why it keeps on failing. 

 

-Jay

 

Tourist
Posts: 4

Re: can't download media to app

[ New ]

Hi,

Trying to download a video shot by GOPRO to the app.

Resolution is 2.7K on H.264+HEVC

Cell phone is Samsung S9+ 

Smart network is disabled on my phone and I have tried connecting directly to the cam Wifi. 

 

Ocasionaly I do manage to dowload files to the Gopro application but they never go into the APP category in there. They are viewable either when I hit the cam icon and choose media or at the icon next to it (the one that looks like a page). Can't get them to the APP section in the icon that lookd like a mountain view on folders.

 

Thanks,

Yaniv K.

GoPro
Posts: 30,786

Re: can't download media to app

[ New ]

Hi @ykeren

 

Have you tried checking if you have enough memory on the phone?

You can also try pairing the camera to another phone.

 

Here are some links that may come handy:

Supported Resolutions for Copy and Share in the GoPro App 

How to View, Copy, and Delete Media Using the GoPro App

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 4

Re: can't download media to app

[ New ]

I eventually managed to add it to the app. Still GPS isn't available when editing. :( 

GoPro
Posts: 30,786

Re: can't download media to app

[ New ]

Thanks  for getting back to us @ykeren

Was the GPS icon highlighted before the recording was done?

Would you be able to do test recordings on different location/environment. This can help isolate the issue.

If it's still the same try doing a factory reset.

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: can't download media to app

[ New ]

Still can't use GPS meta data on my videos.

I have tried everything! reset to factury default, reset the card, change replaced the memory card with a new one.

The GPS is on, it shows as operational but the app (after several attempts to load to it that eventualy succeded) doe not allow me to use any GPS related tags or info.

 

Please advice.