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Tourist
Posts: 2

can't connect my android in the app

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It asks for the serial number which I have put in but it says it's not right.. it is the only numbers inside the micro card door. I also can't connect WiFi because I can't remember the password for the camera (thought it was the same as the app but obviously not!
GoPro
Posts: 10,917

Re: can't connect my android in the app

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Hello @pachita. Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here
Tourist
Posts: 2

Re: All sorted!

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Thank you... have it sorted now.
GoPro
Posts: 10,917

Re: All sorted!

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Cool beans! Feel free to post back if anything else comes up, @pachita. Stay stoked, and have fun capturing moments using your GoPro!