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Tourist
Posts: 2

can my hero 8 be replaced?

[ New ]

my hero 8 suddenly do not go to modes, it was stucked on playback mode. i was friustrated because i need to record that day. i removed the battery over and over again and try long press to reset but to no avail. I went home and dowloaded the update and updated in manually, it worked but when i tried to change the settings it suddenly blinked and also the red dot blinked and turned to black screen. it on and turned off and on and turn off only blackscreen, its just two month olds...please help me.

 


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GoPro
Posts: 30

Re: can my hero 8 be replaced?

[ New ]

Hi @joennairea7470,

 

Thank you for doing all the troubleshooting steps you did to try and resolved the issue.

 

For further assistance, please reach out to our Support team and they will be able to assist you further in resolving this. You can reach them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Thanks!

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All Replies
GoPro
Posts: 30

Re: can my hero 8 be replaced?

[ New ]

Hi @joennairea7470,

 

Thank you for doing all the troubleshooting steps you did to try and resolved the issue.

 

For further assistance, please reach out to our Support team and they will be able to assist you further in resolving this. You can reach them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Thanks!