10-02-2019 01:44 AM
As i was enjoying my swin at Apo Island, Philippines, my gopro hero 5 black camera suddenly did not function. When I looked at it, there is water in the display. then my camera turned off. I am sure that I had properly places the casing properly. I dried my camera and openned it, there was water in the battery and in the display. I placed my camera with in a container with rice to let it absorb the water, however, the water in the display is still there. The battery wa also damaged. Is there still a way to repair it or do I need to accept that it is damaged? hope to hear from you.
10-07-2019 04:09 PM
So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened.
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs