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Tourist
Posts: 1
Accepted Solution

can I update my hero 5 with usb cord

my back screen will not light up can i up date my camra with a cord from my lap top


Accepted Solutions
GoPro
Posts: 8,334

Re: can I update my hero 5 with usb cord

Hello @fourdogsranch

 

For cases of the screen not lighting up, or not displaying image as it should, it would be best to perform a manual update. You will still need to use your computer, plus an SD card adapter. You can follow instructions below for guide: 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. If the issue persists even after these steps, the next path forward is to engage our Support team. You can reach them via phone of chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

 

View solution in original post


All Replies
GoPro
Posts: 8,334

Re: can I update my hero 5 with usb cord

Hello @fourdogsranch

 

For cases of the screen not lighting up, or not displaying image as it should, it would be best to perform a manual update. You will still need to use your computer, plus an SD card adapter. You can follow instructions below for guide: 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. If the issue persists even after these steps, the next path forward is to engage our Support team. You can reach them via phone of chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius