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Sightseer
Posts: 3

camera password

[ New ]

My gopro was paired with my camera and worked perfectly fine for months.  For no reason, today it decided to ask for the camera password.  It is not accepting any passwords I put in.  I even logged in to gopro on my computer and changed the password, and it will not accept any password.


Accepted Solutions
GoPro
Posts: 13,009

Re: camera password

[ New ]

@damaskraven, just to clarify, are you referring to the Wi-Fi password that's used when pairing the camera with the GoPro App?

 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here

View solution in original post


All Replies
GoPro
Posts: 13,009

Re: camera password

[ New ]

@damaskraven, just to clarify, are you referring to the Wi-Fi password that's used when pairing the camera with the GoPro App?

 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here
Sightseer
Posts: 3

Re: camera password

[ New ]

Hello!  No, the wifi password has not changed and has not been asked for.  The gopro app keeps asking for my camera password, not the wifi password.

Sightseer
Posts: 1

Re: camera password

[ New ]
I'm having the same problem. Have your figured anything out?
GoPro
Posts: 25,303

Re: camera password

[ New ]

Hi @damaskraven @bluehero83428

 

Please try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 3

Re: camera password

[ New ]

So following ALL the directions provided by AENRIQUEZ got me repaired.  But I had to delete wifi, delete camera, and re-pair camera to app.  But I got there and that's all I care about :)

 

Thank you everyone!