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%3CLINGO-SUB%20id%3D%22lingo-sub-407904%22%20slang%3D%22en-US%22%3Ecamera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-407904%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20gopro%20was%20paired%20with%20my%20camera%20and%20worked%20perfectly%20fine%20for%20months.%26nbsp%3B%20For%20no%20reason%2C%20today%20it%20decided%20to%20ask%20for%20the%20camera%20password.%26nbsp%3B%20It%20is%20not%20accepting%20any%20passwords%20I%20put%20in.%26nbsp%3B%20I%20even%20logged%20in%20to%20gopro%20on%20my%20computer%20and%20changed%20the%20password%2C%20and%20it%20will%20not%20accept%20any%20password.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-407904%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408025%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408025%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123246%22%20target%3D%22_blank%22%3E%40damaskraven%3C%2FA%3E%2C%20just%20to%20clarify%2C%20are%20you%26nbsp%3Breferring%20to%20the%26nbsp%3BWi-Fi%20password%20that's%20used%20when%20pairing%20the%20camera%20with%20the%20GoPro%20App%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETypically%2C%20the%20connection%20issue%20between%20the%20camera%20and%20GoPro%26nbsp%3BApp%26nbsp%3Bcan%20be%20resolved%20by%20resetting%20the%20Wi-Fi%26nbsp%3Bsettings.%20Please%20follow%20these%20troubleshooting%20steps%20accordingly%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3ERemove%26nbsp%3Byour%26nbsp%3Bcamera%20entry%20from%20the%20GoPro%26nbsp%3BApp's%20history.%26nbsp%3B%3CUL%3E%0A%20%20%3CLI%3EAndroid%3A%20Open%20GoPro%26nbsp%3BApp.%20Press%20and%20hold%20the%20image%20of%20the%20camera%20and%20delete%20the%20entry%20from%20your%20camera%20history.%26nbsp%3B%3C%2FLI%3E%0A%20%20%3CLI%3EiOS%3A%20Open%20GoPro%26nbsp%3BApp.%20Tap%20the%20pencil%20icon%20in%20the%20top-left%20corner%20of%20the%20Camera%20menu%20page.%20Tap%20the%20red%20X%20icon%20to%20delete%20the%20camera%20entry%20from%20your%26nbsp%3Bapp%E2%80%99s%20history.%26nbsp%3B%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3EReset%20your%20camera%E2%80%99s%20Wi-Fi%26nbsp%3Bsettings%26nbsp%3Busing%20the%20instructions%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FReset-Wi-Fi-Name-and-Password%2Fta-p%2F394276%22%20target%3D%22_blank%22%3Ehere%3C%2FA%3E.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EDelete%20the%20GoPro%20camera%20under%20the%20Bluetooth%20and%20Wi-Fi%20entries%20in%20your%20mobile%20device%E2%80%99s%26nbsp%3Bsettings%26nbsp%3Bbefore%20attempting%26nbsp%3Bto%20re-pair%20to%20your%20GoPro%20using%20the%20instructions%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FPair-Your-Camera-with-the-GoPro-App%2Fta-p%2F394285%22%20target%3D%22_blank%22%3Ehere%3C%2FA%3E.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-413308%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-413308%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%26nbsp%3B%20No%2C%20the%20wifi%20password%20has%20not%20changed%20and%20has%20not%20been%20asked%20for.%26nbsp%3B%20The%20gopro%20app%20keeps%20asking%20for%20my%20camera%20password%2C%20not%20the%20wifi%20password.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-413406%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-413406%22%20slang%3D%22en-US%22%3EI'm%20having%20the%20same%20problem.%20Have%20your%20figured%20anything%20out%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-414325%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-414325%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123246%22%20target%3D%22_blank%22%3E%40damaskraven%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F124857%22%20target%3D%22_blank%22%3E%40bluehero83428%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%26nbsp%3Btry%20clearing%20the%20cache%20for%20the%20GoPro%20app%20in%20your%20device's%20settings%20under%20the%20%22Applications%22%20section.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-414471%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-414471%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20following%20ALL%20the%20directions%20provided%20by%20AENRIQUEZ%20got%20me%20repaired.%26nbsp%3B%20But%20I%20had%20to%20delete%20wifi%2C%20delete%20camera%2C%20and%20re-pair%20camera%20to%20app.%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Sightseer
Posts: 3
Accepted Solution

camera password

My gopro was paired with my camera and worked perfectly fine for months.  For no reason, today it decided to ask for the camera password.  It is not accepting any passwords I put in.  I even logged in to gopro on my computer and changed the password, and it will not accept any password.


Accepted Solutions
GoPro
Posts: 3,195

Re: camera password

@damaskraven, just to clarify, are you referring to the Wi-Fi password that's used when pairing the camera with the GoPro App?

 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here

View solution in original post


All Replies
GoPro
Posts: 3,195

Re: camera password

@damaskraven, just to clarify, are you referring to the Wi-Fi password that's used when pairing the camera with the GoPro App?

 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here
Sightseer
Posts: 3

Re: camera password

Hello!  No, the wifi password has not changed and has not been asked for.  The gopro app keeps asking for my camera password, not the wifi password.

Highlighted
Sightseer
Posts: 1

Re: camera password

I'm having the same problem. Have your figured anything out?
GoPro
Posts: 10,603

Re: camera password

Hi @damaskraven @bluehero83428

 

Please try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 3

Re: camera password

So following ALL the directions provided by AENRIQUEZ got me repaired.  But I had to delete wifi, delete camera, and re-pair camera to app.  But I got there and that's all I care about :)

 

Thank you everyone!