07-29-2018 02:12 PM
Thank you for going through the suggested steps, @krsturz. Let our Support team further assist you. Let them know what you have done already so you do not have to do steps that you have already performed. You can reach the team via phone or chat here: https://gopro.com/help/ContactUs
09-02-2018 07:02 PM
I'm having the same issue. GoPro Hero Session V. 2.0.
SD Card Ultra Plus 64GB.
Using MacOs High Sierra 10.13.6 / GoPro Quick App version 184.108.40.2060.
Already manually updated the camera's software.
When plugging the camera to the USB, the Quick App doesn't recognize it, neither the Finder>Devices.
When inserting the SD card in the adapter then in the SD reader, works normally.
Could anyone help?
09-03-2018 03:42 PM
Thank you or the information, but I've already tried all the solutions contained in the link you provided, with no success.
It looks like the camera has automatically created and renamed the folder to " 104GOPRO" , instead of "100GOPRO". As shown in the screen shot attached.
When inserted the SD card with the addapter, Finder recogcnizes it, but Quik doesn't.
09-04-2018 01:29 PM
Got it @cacovalente,
Thanks for the information provided.
We're having that folder as well but it is being recognized.
Can you somehow try to reformat the SD card using the camera?
Then reset the camera to factory settings.
You can also try to plug it using other computer if you have so that we can check.